Shipping Information

 

Shipping

We can ship to virtually any address in the United States. We ship within the continental U.S. via UPS. Shipments to Hawaii and Alaska are sent via UPS or USPS Priority Mail. If your order consists of more than one box, additional shipping fees will apply.

We ship plants in AG gallons. All listed prices are accurate. The size of plants in pots or cells may vary depending on the growing season. Tissue-cultured plants are typically 1–1.5 years old when we begin selling them.

When placing an order, you may select your preferred delivery date. Orders for colder zones may be held due to weather and shipped in spring. We recommend planting after the last frost. Requesting shipment of plants during winter is at your own risk for zones 2–7.

Please note that shipping rates for many of the items we sell are weight-based. The weight of each item can be found on its product detail page. To comply with carrier policies, all weights are rounded up to the next full pound.

We cannot ship Gooseberries to the following states:
AZ, CA, DE, FL, ME, MA, MI, NV, NH, NJ, NM, NY, NC, RI, WV

Returns Policy

If you need to return an item, please contact us with your order number and details about the product you wish to return. We will respond promptly with instructions on how to return items from your order.

All canceled orders are subject to a 5% credit card processing fee.
No returns will be accepted without prior approval.
A 10% restocking fee applies to all approved returns, and shipping charges are non-refundable.

We want you to be fully satisfied with your plants. Please read our care instructions carefully to ensure healthy, productive growth. If your plants were damaged during shipping, take photos immediately upon arrival. We will provide a merchandise credit for the full purchase price, valid within one month of receiving your order.

This credit policy applies to the following plants: blueberries, raspberries, blackberries, gooseberries, elderberries, lingonberries, kiwis, figs, muscadines, strawberries, and honeyberries.

We will either send replacement plants (if applicable), refund your payment, or apply a store credit toward future purchases.

You may return most new, unopened items within 30 days of delivery for a full refund in the form of store credit equal to your order amount. We will also cover return shipping costs if the return is the result of our error (e.g., you received an incorrect item).

You can expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, refunds are issued sooner. This time frame includes:

  • 5–10 business days for the return shipment to reach us,

  • 3–5 business days for us to process your return, and

  • 5–10 business days for your bank to process the refund.